Refund policy

Refund Policy

 

At whysp store, all sales are final. We do not offer refunds or exchanges for change of mind, incorrect size/color selection, or buyer's remorse.

 

Exceptions: We will offer a replacement, exchange, or refund only if the item arrives damaged or defective, you received the wrong item, or the order was lost in transit.

 

How to Request: Contact us at ekmsap@gmail.com within 7 days of delivery, including your order number and photos of the damaged or incorrect item. We will review your request and respond within 3-5 business days.

 

Approved Refunds: If a refund is approved, it will be issued to your original payment method within 5-10 business days. Original shipping fees are non-refundable unless the error was ours.

 

Cancellations: Orders can be cancelled only if they have not yet been processed or shipped. Contact us as soon as possible at ekmsap@gmail.com to request a cancellation.

 

Contact: Questions about this policy should be sent to ekmsap@gmail.com.